Find a reliable pressure washing company by verifying they carry liability insurance, checking their BBB rating and online reviews, asking specific questions about the pressure and methods they use for your surface type, and confirming the owner or a qualified supervisor is present at the job. The lowest quote is frequently not the safest choice. The exterior of your home is a significant asset, and the difference between a company with proper equipment and one using consumer-grade gear and no insurance can mean real damage.
The non-negotiables before you hire anyone
Liability insurance: A pressure washing company should carry a minimum of $1 million in general liability insurance, preferably $2 million or more for residential work. Ask for a certificate of insurance before booking. An uninsured crew that cracks a window, forces water behind siding, or damages landscaping leaves you with a dispute and no coverage behind it. This is not a theoretical risk.
Real reviews from verified customers: Look for reviews on Google, BBB, and Nextdoor, not just the company's own website. Pay attention to reviews that mention specific job types similar to yours, professionalism of the crew, and how problems were handled. A company with 400 reviews and a 4.7 average is more reliable than one with 12 reviews and a 5.0 average.
BBB rating and complaint history: The Better Business Bureau tracks complaints and resolution patterns. An A or A+ rating indicates the company has a clean or low-complaint record and responds to issues that arise.
Questions to ask before hiring
These questions separate professional companies from operators with a consumer washer and a truck:
- Do you carry liability insurance? What is the coverage amount?
- What PSI do you use on my specific surface? (Correct answers: siding = 500 to 1,200 PSI; roof = 100 to 300 PSI via soft wash; concrete = 3,000 to 4,000 PSI with a surface cleaner.)
- Do you offer soft washing for roofs and siding? A company that uses the same high-pressure wand for everything is using the wrong approach for some of your surfaces.
- Will the owner or a supervising crew lead be on-site? Sub-contracted labor without supervision is a common source of damage and poor work.
- How long have you been in business? Track record matters.
Red flags to avoid
- No certificate of insurance: Walk away.
- Unusually low quotes: Extremely low pricing usually means consumer-grade equipment, no insurance, or shortcuts in method. The property risk is yours.
- Unable to answer PSI questions: A professional knows the pressure ranges for different surfaces. Vague answers are a warning sign.
- No reviews or reviews that read as fabricated: Genuine reviews mention specific details. Generic five-star reviews with no specifics are unreliable.
- Door-to-door solicitation after a storm: Companies that canvass neighborhoods after weather events often target quick cash jobs and leave quickly if problems arise.
The value of a local, owner-operated company
A local owner-operated company has a reputation to protect in the community. The owner's name and face are attached to the work. When the owner is present at every job, accountability is direct. Large franchise or multi-crew operations vary in quality depending on which crew shows up. Owner presence at the job is a meaningful indicator of quality control.
CARE: Fort Worth's BBB A+ rated pressure washing company
CARE is owned and operated by Stephen McPherson, who is on-site at every job. We carry $2 million in liability insurance, hold a BBB A+ rating, and have completed 500+ jobs across Fort Worth and 20 surrounding cities with a 4.9-star rating. Call (945) 275-8031 or visit our pressure washing page to get a quote.